CSX  $70.66  1.32 (1.90)  /  ShipCSX  /  REPORT AN EMERGENCY: 1-800-232-0144  /  Accessibility IconAccessibility Icon

    Contact Us

    Report a Railroad Emergency:  1-800-232-0144

    Any issue or incident that risks the safety of any person should be reported immediately. Be prepared to tell us your name, location and what you observed.


    To contact CSX for non-emergency issues, please select a category:



    Corporate Headquarters
    500 Water Street, 15th Floor
    Jacksonville, FL 32202

    CSX Transportation
    500 Water Street
    Jacksonville, FL 32202

    CSX Ethics Helpline: 1-800-737-1663 or Log on here 
    To report suspected misconduct, raise concerns about ethics and compliance matters, or ask questions without fear of retaliation. The ethics helpline is available 24/7. Callers may remain anonymous.

    Railroad Ties
    CSX generally does not sell scrap materials directly to the general public. We have contracts with several companies that handle our scrap-removal services. If you wish to purchase scrap ties, contact National Salvage & Service Corporation at 1-800-769-8437.